Fair Trading Agreement

Our terms and conditions

Our Fair Trading Agreement sets out clearly the responsibilities which we have to you and which in turn you have to us, when a contract is made between us when you make a booking with us. We have an obligation to provide you with the holiday you have booked under the terms which are clearly stated below.

Your contract with Golden Holidays is entered into when you sign your booking form on behalf of yourself and others named in your party.

1) DEPOSIT – A deposit of £25 per person is required when booking your holiday.
2) PAYMENT OF BALANCE – The balance of your holiday cost must be paid six weeks before the holiday date.
3) IF YOU CHANGE YOUR BOOKING – If after booking your holiday you wish to transfer to a different holiday we shall do our utmost to satisfy your requirements, but an administration charge will be payable
4) UK Holidays – CANCELLATION OF YOUR HOLIDAY – You or any member of your party may cancel your UK holiday at any time up to six weeks prior to departure date. Refunding of deposits is non refundable except in exceptional circumstances and is solely at the discretion of Golden Holidays. The following cancellation charges will apply at the discretion of Golden Holidays.
HOLIDAY CANCELLATION CANCELLATION CHARGE
More than 42 days before departure date Deposit Only
42 to 29 days before departure date 30% of holiday cost
28 to 15 days before departure date 45% of holiday cost
14 to 8 days before departure date 60% of holiday cost
7 days or less before departure date 100% of holiday cost
5) JERSEY, IRELAND & SHETLANDS – CANCELLATION OF YOUR HOLIDAY - You or any member of your party may cancel your Jersey or Europe holiday at any time up to eight weeks prior to departure date. Refunding of deposits is non-refundable except in exceptional circumstances and is solely at the discretion of Golden Holidays.
The following cancellation charges will apply at the discretion of Golden Holidays.
HOLIDAY CANCELLATION CANCELLATION CHARGE
More than 42 days before departure date Deposit Only
42 to 15 days before departure date 50% of holiday cost
14 to 0 days before departure date 100% of holiday cost
6) TRAVEL TO JERSEY & EUROPE – It is a condition of your contract with Golden Holidays that you have insurance to cover you in the event of illness or death during your holiday.
7) COMPLAINTS PROCEDURE – Your custom is very valuable to us and if you have a complaint during your holiday please inform your driver or courier immediately who will do his or her utmost to resolve the problem. If the matter cannot be put right on the spot please write to: Golden Holidays, Severn Square, Alfreton, Derbyshire  DE55 7BQ within 28 days of the completion of your holiday stating your name and address, which holiday you were booked on and the nature of your complaint.
8) SECURITY OF YOUR HOLIDAY MONEY – Any money paid for your holiday/s is held in a trust account which cannot be drawn by Golden Holidays until after the completion of your holiday. This is to protect your holiday should Golden Holidays go into liquidation or be made bankrupt by a third party. If this were to happen before or during your holiday you would be able to receive all your money back.
9) OTHER TERMS – On your holiday you may not: (a) play a radio or cassette on the coach; (b) bring a pet or any other animal (other than a guide dog and only by prior arrangement); (c) smoke on the coach.

10) EXCURSIONS – Excursions are included in the price of your holiday and refunds cannot be made if you do not wish to travel on these excursions. Admission fees to buildings and grounds etc. are not included in the price of your holiday. Golden Holidays reserve the right unconditionally to refuse a booking or terminate a client’s holiday in the event of unreasonable conduct which in our opinion is likely to cause distress, danger, damage or annoyance to other clients, employees, property or to any third party. If you are prevented from travelling or continuing your holiday by such a termination, Golden Holidays responsibility for your holiday thereupon ceases, full cancellation charges will apply and Golden Holidays will be under no obligation for any refund, compensation or loss which you may incur.
11) RESERVATION OF YOUR HOLIDAY – After you have booked your holiday and we have established that there is available space in the hotel and on the coach we will reserve your place and you will receive confirmation.
12) PRICE OF YOUR HOLIDAY – The advertised price of your holiday is based on two or more people sharing the room. However some hotels make an additional charge for single rooms and rooms with special features, for example balconies and sea views. You will be advised of these extra costs before booking, otherwise our prices are guaranteed to remain the same and will only increase in the following circumstances: (a) Government action including additional bonding or licensing requirements; (b) Fuel duty increases; (c Increase in VAT or its scope and coverage.
13) IF WE CANCEL YOUR HOLIDAY – It is necessary for there to be a minimum number of passengers before we can operate at all. In certain circumstances we may have no alternative but to cancel your holiday. Should this occur we will return to you all the money which you have paid to us. If we cancel your holiday within 28 days of departure you will be entitled to another holiday of your choice at £15 less than the advertised price.
14) SEAT ALLOCATION – Requests for particular coach seats can be made when booking your holiday, but allocations are made strictly on a first come first served basis.
15) DOOR-TO-DOOR PICKUPS – Because of the wide area that we cover to save time it may be necessary to collect and return some passengers in special ‘feeder’ mini coaches or by taxi. Whilst we appreciate that everybody would like to be returned home first, this is not always possible. However, should you wish, a taxi could be arranged to meet the coach at a predetermined point on return for an additional charge.
16) TRAVEL BY AIR – To comply with CAA regulations, Golden Holidays act as retail agents for Destinations Specialists, ATOL protected 9503. Other conditions may apply.
17) HEALTH & SAFETY – New EU Directives now stipulate that our coach drivers must take their breaks away from their vehicles. During this period passengers will be asked to vacate the coach and the vehicle will then be secured.

 

PLEASE MAKE CHEQUES PAYABLE TO GOLDEN HOLIDAYS.